The 5 things that stand out for me from this years NRF are
- Stores are becoming more about shopper experience to maintain their relevance and also their symbiotic role in omni channel
- Increasing use robots for all things – both mundane (inventory counting) to experiential (interactive product information, size and fit suggestions)
- Ubiquitous sensors (beacons, wifi, cameras) and collection of real time customer movements in stores. It is still TBD how these will affect retailer planning behavior but they are collecting a lot of information in the store for now
- Lots of customer analytics. There are many ways retailers are using to get shoppers to opt-in. Once they do, there is a lot of cool technology available to mine the information and market directly, in a very personal way to each shopper. Interesting possibilities to directly influence retail planning …
- Not much innovation in the retail planning application space. They are still behind in using the best available analytics to help decision making. Same vendors, same old stuff.
Here is a great recap on NRF16 with good information. Please watch the podcast at the top of the page.